Thanks for considering PCR for your computer and device repair needs. Please review our simple terms and conditions which outline policies related to pricing, bookings, privacy, guarantees and more so we can provide services in a mutually beneficial way. Do contact us with any questions or special requests!
PCR Repair Services Terms & Conditions
Last updated: 01/12/2023
Please read these terms and conditions carefully before utilising any PCR Repair Services.
Service Scope
We offer laptop, desktop, phone, tablet and general computer and device repair services plus IT support. We make no guarantee expressed or implied that we will be able to fix or recover all device issues.
Quotes & Payments
We provide repair estimates in good faith based on apparent faults. Due to device complexity, sometimes further issues emerge during service necessitating fee adjustments. Quotes aren't firm bids.
We accept all major credit cards and PayPal. Customers pay upfront before completion. We securely destroy any storage devices thereafter unless requested. Non-payment risks data erasure 30 days post service attempt.
Liability
We promise reasonable care and skill in executing repairs but make no other warranties regarding our services due to the varied nature of technical issues. We won't be held liable for hardware damage or data losses arising during typical repair procedures. Back up data and review insurance options beforehand if device value merits.
Confidentiality
We respect customer privacy. Personal details and any recovered information stays confidential per our Privacy Policy unless released by formal lawful requests. We retain data only to deliver servicespaid for and erase thereafter.
Cancellation Policy
Customers can cancel via email upto 24 hours before booking times without charge. Late cancellations incur a 25% technician travel and administrative fee.
Service Guarantees
We guarantee the quality of our repair workmanship for 6 months correcting flaws free or refunding service fees at our discretion provided devices remain under intended operating conditions. We make no specific guarantees devices will function beyond this period nor warrant against unrelated future component failures.
Intellectual Property
All content we produce remains PCR intellectual property. We permit sharing with author acknowledgement only.
These terms cover the limitations of our repair services adequately notifying customers of reasonable inherent technology service liabilities. Contact us to discuss any aspect!