Privacy Policy

At PCR, we take privacy seriously and will never sell or freely share your personal details. Information we collect like email, phone and address are used solely to deliver services, send useful updates and occasional offers. See our detailed privacy terms here including your rights and data usage. Please reach out with any concerns!

PCR Repair Services Privacy Policy

Last updated: 01/12/2023

PCR Repair Services ("PCR") respects customer privacy and only collects necessary personal information to complete services and communicate with clients for support purposes as detailed below.

Data We Gather

We gather basic contact details like names, addresses, phone numbers and email required to arrange technicians visits, email repair status updates and process payments related to services rendered.

To deliver support we record device makes, models and serial numbers plus any diagonstic details related to issues. We DO NOT access personal files or data during repairs without express advance client permission.

How We Utilise Collected Data

The data gathered facilitates service delivery only. We do not sell or freely disseminate customer details. We only disclose information to complete financial transactions through payment partners, arrange site access with building managers when required or if formally court mandated.

We retain records covering basic client details associated with devices repaired including service, parts, diagnostics and payments for 5 years to assist future inquiries and support. We permanently destroy storage devices not reclaimed 30 days after completing service attempts unless requested otherwise.

How We Safeguard Data

We implement modern standards encrypting databases, utilizing trusted secure cloud storage providers for captured information and requiring multi-factor access authentication along with staff privacy and security training to achieve robust data protection.

Your Rights

You retain full rights to your personal data at all times. You can request deletion or changes by emailing privacy@pcrepairs.co.uk. You also have rights to access, export, object or restrict processing details captured outlined in data protection regulations.

Updates

We may amend this privacy policy publishing changes online. Further use after updates constitutes acceptance.

Contact our Data Protection Officer at helal@pcrepairsltd.com regarding any privacy related issue. We want you to feel fully secure and comfortable with all data collection and handling processes.