Got questions about PCR or computer repairs generally? We have answers! Browse our frequently asked questions below or contact us directly and one of our friendly team will assist.

How much do you charge for computer repairs?

Our charges start from £65 for basic diagnostics and cleaning. More complex repairs are quoted based on the work and parts needed.

Do you service Apple Macs and old Windows laptops?

Yes we work on Macbooks, iMacs and vintage Windows laptops and PCs. Our technicians have experience across old and new devices.

Can you recover my data if my hard drive crashed?

In many cases we can recover data from failed hard drives. We use leading forensic data tools in our certified clean room facility to safely get files back.

Do you provide remote support or just on-site repairs?

We offer both remote troubleshooting over the internet and in person repair at your home or office depending on the issue.

What areas in London and outside do you cover?

We currently service all areas inside the M25 orbital as well as Brighton. Contact us to check if we cover your region.  

Do you repair phones, tablets and other devices too?

Yes our services encompass all phones, tablets, laptops and computers. We service both iPhone and Android devices.

Do you offer enterprise IT support contracts?

Absolutely, we tailor cost-effective IT support and cloud monitoring contracts for business clients of all sizes.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay as well payment by online banking or bank transfer. 

Do you offer guarantees on work completed?

We fully guarantee repairs for 6 months and will fix any issues arising from faults free of charge within that period. 

I spilled a drink on my laptop - can it be fixed?

In most cases water damage can be repaired by cleaning corrosion and replacing any damaged parts. Turn off and bring your laptop in asap!

What's the difference between hardware and software issues?

Hardware relates to physical device components while software is programs, apps and operating systems.

Should I buy extended warranties for my computers?

For older PCs extended warranties can make sense. Newer laptops usually have 1 year coverage making added plans unnecessary. 

Why has my laptop suddenly slowed down?

Excess programs, files and background tasks can gradually slow systems. A tune up clears out clutter speeding up performance.

Can you fix or replace broken laptop screens?

Yes, from cracked glass to dead pixels we can repair or fully replace laptop screens in most models.

Why won't my PC turn on?

If your PC is completely dead it usually indicates an issue with the power supply, CPU, motherboard or connection cables internally.

What is overclocking and is it safe?

Overclocking pushes components like processors harder. Done right it aids performance. Done wrong it leads to crashes and reduced hardware lifespan.

Do I need antivirus software and firewall protection?

Yes, all systems are vulnerable to malware and hacking attempts without security layers that catch viruses and block unauthorized access.

How regularly should I backup my data?

Backing up data daily provides the best protection against loss. At minimum back up weekly and store copies in multiple locations in case of device theft or damage.

What's the best way to securely wipe a hard drive before disposal?

We professionally degauss and overwrite drives 7 times meeting Department of Defense erasure standards for permanent safe data destruction.

My laptop won't connect to wifi - what should I do?

We solve 99% of Wi-Fi issues by updating faulty drivers, replacing antennas or installing Wi-Fi extenders to boost signal to dead zones.

Why has my Gmail account been hacked?

Reused simple passwords makes accounts easy targets. Use randomized 20 character passwords, enable 2 step verification and change logins yearly. 

Can you transfer data from my old computer to a new one?

Absolutely! We'll clone drives or selectively migrate documents, media, emails and other key data saving you setup hassle.

Why is Google Chrome slowing down my PC?

Chrome utilises significant memory resources, especially with multiple tabs open. Try alt browsers like Firefox or Edge if speed issues persist.

Should I get a SSD to speed up my old laptop?

Upgrading to a solid state drive drastically improves boot up and program launch speeds. It's one of the best breathes new life into aging laptop upgrades.

Do Registry cleaners improve PC performance?

Contrary to ads no registry cleaner markedly improves speed or stability. Often they break vital settings best left alone.

How can I properly clean the inside of my computer?

Carefully blow out dust using pressurised air cans while holding fans still. Be gentle and never scrape wires with tools to avoid damage.

Why is my laptop fan always loud?

Excess dust build up forces fans to spin faster and work harder to cool components triggering loud noise. Thorough inside cleaning fixes this. 

Should I shutdown my computer fully or just use sleep mode?

Fully shutting down periodically flushes memory improving performance long term. Sleep is fine day to day provided you allow weekly restarts.

How can I stop pop up ads in my browser?

We configure tracking and ad blockers, reset permissions and tweak settings to eliminate irritating pop up malware and privacy invasive behavioral ads from your browsers.

Are iOS or Android devices more secure?

Both platforms have vulnerabilities from spyware to sign-in exploits. iOS scores higher marks minimally for quicker security updates and app vetting.

How often should I get a computer tune up?

An annual tune up clearing clutter combined with weekly restarts, background app closing, patch updates and avoiding excessive installations optimizes laptop lifespan. 

Can lost phones still be tracked?

On iOS Find My iPhone locates devices. On Android contact service providers to trace if location tracking apps weren't already enabled. Enable these security apps now!

What computer repair toolkit utilities do you recommend?

CCleaner for disk clean up, Malwarebytes for virus scans, Recuva for data recovery and HWInfo for diagnostics form a solid software toolkit suite.

My phone charger cable is damaged - do replacements need to match?

Using an unmatched replacement risks further harm. We determine correct wattage, amperage and voltage then source quality matched cables ensuring safe charging.

How can I watch American Netflix in the UK?

Using a reliable VPN masks your IP address effectively bypassing geographic streaming restrictions for full overseas catalogs.

Can lost accounts like Gmail be recovered?

Through account recovery options sometimes. Better yet we retain regular offline backups allowing seamless email restoration particularly for mission critical addresses.

An update has made my software incompatible?

Updating peripherals and apps prompts compatibility woes occasionally. We troubleshoot tweaks reverting problematic patches responsibly when able.

I keep getting BSOD blue screen crashes?

Faulty drivers typically trigger these. We diagnose offending software cleanly reinstalling preferred stable drivers optimised for your configuration avoiding conflicts.

How can I speed up an old iPad model?

Close apps not in use, minimize iOS upgrades on aging hardware, remove unneeded files and media clogging storage, reset to factory defaults then run latest supported iOS version for an optimal iPad speed boost. 

How secure is public Wi-Fi?

Easy surveillance makes public Wi-Fi risky for banking, shopping and entering passwords. Use VPNs to encrypt traffic and avoid shady sounding hotspot names minimising threats.

What does USB 2.0 vs USB 3.2 mean? Which is faster?

Higher USB version numbers indicate quicker maximum data transfer rates. Up to 60MB/s for USB 2.0 versus 20GB/s for cutting edge USB 3.2 technology.

Should I purchase an extended desktop warranty?

For home office use with newer LCD monitors extended warranties are unnecessary. For graphic design work with pricier displays they protect from dead pixel and burnout flaws

Does more RAM make a computer faster?

Yes, more RAM allows keeping multiple apps and browser tabs open improving multitasking speed. Match RAM upgrades to your OS and motherboard specs.

Is liquid or air CPU cooling better?

Both properly maintain safe temperatures. Liquid leverages water's properties dropping figures lower but risks leaks shorting hardware. Air avoids this downside.

How often should I cleanup my Mac?

Clean up clutter quarterly by deleting unneeded files, emptying trash and uninstalling unused apps. Also remember to force-quit open programs not in use.

Do magnets really damage technology?

Extremely powerful magnets can corrupt data and circuitry. While device cases safeguard screens, keep household magnets well away from all computing hardware.

How can I securely erase data before travelling?

Backup key data online. Perform factory reset device wiping before trips copying content back post travel. Don't transport unnecessary sensitive company data across borders ever. 

What's the best way to transport a desktop PC safely?

Disconnect then individually wrap components with foam packing separating from cases to prevent GPU and HDD jarring failure in vehicles. Always handle gently buckled up.

What computer desk ergonomic best practices should I follow?

Maintain straight posture with feet flat positioning screen at eye level avoiding hunching. Split peripherals symmetrically keeping wrists straight when typing to minimize repetitive strains.

How often should businesses backup mission critical data?

Daily backups across reliable rotating physical media prevents catastrophe ensuring quick restoration following any cyber incidents or hardware failures. Test restoration often.

Contact us for any questions